In context: Steam has lengthy let gamers completely take away video games from their accounts. One person ended up utilizing that choice way over they wished to because of years of depressive and manic episodes. Loads of the video games they deleted have been ones they’d performed and beloved, so that they finally requested Steam Help if any might be introduced again. Lower than 14 hours later, an agent replied to say the video games had been restored.
The person, who goes by 3lizardintrenchcoat on Reddit, shared the help ticket on r/Steam in late November 2025. In it, they admitted the request felt “insane and excessive” earlier than asking whether or not among the paid video games they’d deleted over time might be introduced again.
In addition they provided a neater fallback in case that wasn’t doable. All they wished was a listing of each recreation they’d ever performed on the account, free ones included. As they identified, Steam’s buy historical past solely exhibits video games which can be nonetheless energetic and that have been paid for, so it could not fill within the gaps by itself.
An agent named Lucy replied early the following morning, confirming a restore to the person’s library. If something nonetheless gave the impression to be lacking, she provided to ship over the complete record of beforehand owned video games, too.
The story acquired a second life this week after the Waste.gg account posted a screenshot of the alternate on X. That submit described it as a restore of the person’s “complete recreation library” and has since crossed 2.2 million views. Strictly talking, although, the reply solely mentions “your recreation” within the singular, so precisely what number of titles got here again hasn’t been confirmed.
– Waste.gg (@skinwaste) November 3, 2026
Valve’s help staff has racked up just a few of those moments recently. Again in June, it despatched a brand new dad a free Steam Deck OLED carrying case after his new child threw up on the unique. He had solely requested whether or not he might purchase a brand new one. Gestures like that arguably carry a bit extra weight coming from a retailer that, since 2024, reminds consumers at checkout that a purchase order solely will get them a license.
Even so, Steam’s “everlasting” elimination instrument has by no means been fairly as last as its identify suggests. Anybody who remembers a eliminated recreation can seek for it by means of Steam Support, select “It isn’t in my library,” and restore the outdated license in a few clicks. However Steam does not present gamers with a listing of the video games they’ve eliminated. That is the precise hole this person bumped into earlier than help stepped in.